BoardSpy Support
Need help with commute alerts, local deals, billing, or your account? This page explains how to reach us and where to find answers.
Contact us
Email support@boardspy.site from the address on your BoardSpy account. We usually reply within a few business days.
When you write in, include:
- The email address tied to your BoardSpy account
- Whether you use the mobile app, browser extension, or boardspy.site
- A short description of the issue and any screenshots that help
Common topics
- Sign-in problems — Try signing in with the same method you used to create your account (Google or email). If you switched devices, use Forgot password on the sign-in screen.
- Route alerts not firing — Confirm notifications are enabled for BoardSpy in your phone settings, your route is saved, and your alert window matches your commute time.
- Deals or city coverage — Deals depend on your selected city. If your city is missing, email us and we will note your request.
- Billing and subscriptions — Include your store receipt or the email used for purchase. Plan changes made on Gumroad or through the App Store / Play Store must be managed in that store.
- Delete your account — See our account deletion page for in-app steps or email instructions.
Third-party content & takedown
BoardSpy’s Deals feature helps users discover local offers by surfacing publicly available posts from third-party platforms such as Instagram, Facebook, and YouTube. BoardSpy does not claim ownership of that content.
For each deal we show:
- The original publisher or creator name
- The source platform
- A preview (such as a thumbnail or short excerpt)
- A link that opens the original post on the source platform
Users should always confirm price, eligibility, and expiry with the business before visiting or purchasing.
Request removal of a deal or post
If you are a rights holder, publisher, or business and want a deal removed from BoardSpy, email support@boardspy.site with subject line Content takedown request and include:
- The URL of the original post on Instagram, Facebook, YouTube, or another platform
- Your relationship to the content (owner, authorized agent, or business representative)
- What you want removed and why
We review good-faith takedown requests and aim to remove matching listings from BoardSpy within 5 business days. We may ask for additional information to verify the request. For full legal terms, see our Terms of Service (section on third-party content).
Self-service links
BoardSpy is built for commuters. If something is not working the way you expect, tell us — your feedback helps us improve alerts, deals, and the product for everyone.